It Starts With You Ltd customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact detailsWhat information we collect, use, and whyLawful bases and data protection rightsWhere we get personal information fromHow long we keep informationHow to complain
Contact details
What information we collect, use, and why
We collect or use the following information to
provide and improve products and services for clients
:
Names and contact details
We collect or use the following personal information for
information updates or marketing purposes
:
Names and contact details
We collect or use the following personal information for
dealing with queries, complaints or claims
:
Names and contact details
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to
provide and improve products and services for clients
are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We collect names and email addresses so we can provide individuals with relevant information about our services, such as updates, offers, and resources they’ve expressed an interest in. This allows us to improve the experience for those engaging with our content and helps ensure they receive communications that are useful and timely. The benefit to individuals is receiving tailored and requested information that supports their needs and interests. The benefit to our organisation is being able to grow our business by staying connected with potential and current clients. We believe this creates a mutual benefit, with minimal risk or impact, as we do not collect sensitive information and individuals can opt out at any time. data is stored securely using a third-party provider:
Funnel Sketchers
Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Our lawful bases for collecting or using personal information for
information updates or marketing purposes
are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We collect names and email addresses so we can provide individuals with relevant information about our services, such as updates, offers, and resources they’ve expressed an interest in. This allows us to improve the experience for those engaging with our content and helps ensure they receive communications that are useful and timely. The benefit to individuals is receiving tailored and requested information that supports their needs and interests. The benefit to our organisation is being able to grow our business by staying connected with potential and current clients. We believe this creates a mutual benefit, with minimal risk or impact, as we do not collect sensitive information and individuals can opt out at any time. data is stored securely using a third-party provider:
Funnel Sketchers
Our lawful bases for collecting or using personal information for
dealing with queries, complaints or claims
are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We collect names and email addresses so we can provide individuals with relevant information about our services, such as updates, offers, and resources they’ve expressed an interest in. This allows us to improve the experience for those engaging with our content and helps ensure they receive communications that are useful and timely. The benefit to individuals is receiving tailored and requested information that supports their needs and interests. The benefit to our organisation is being able to grow our business by staying connected with potential and current clients. We believe this creates a mutual benefit, with minimal risk or impact, as we do not collect sensitive information and individuals can opt out at any time. data is stored securely using a third-party provider:
Funnel Sketchers
Where we get personal information from
Directly from you
How long we keep information
We retain personal information (name and email address) for as long as someone remains subscribed or engaged with our content. If someone unsubscribes or requests removal, we delete their information within 30 days. We regularly review our contact lists and remove inactive contacts after 24 months of no interaction.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Copyright 2025 Sam Adams | Privacy Policy